Very good news, we are happy to help you declare one to effective , brand new procedure hours having Higher ID Careline is regarding 8.30am to seven.15pm (Saturday to Monday except for Societal Holidays).

By the stretching the procedure times of good ID Careline, we try to provide greatest the means to access and you can support for the policyholders.

Crucial Mention The e-Connect is accessible through our company portal greateasternlife/my or e-Connect direct link Please refer to our e-Connect Guide and Frequently Asked Questions (FAQ) for more information.

Because the our very own fulfilling-dependent system has received multiple positive feedbacks from your consumers owed on the enhanced servicing experience, such a shorter wishing day, servicing performance and most notably, offering the benefits, morale and you may a protected surroundings to our consumers, we may carry on with that it conference-centered system on the Support service Hub on Head office and you can Twigs across the country.

Excite feel told one Simply Minimal Upkeep Ports arrive every single day. As a result, once the each day repair ports was completely arranged, we’ll not be able to look after unscheduled maintenance demand.

In view of one’s continued current low interest rate pattern and upcoming money mind-set, excite be informed there would be a revise towards focus speed to own Rules Financing, Automatic Superior Loan (APL), Dollars Bonus and you will Endurance Gurus Accumulation energetic step one st .

Delight become informed our Customer service Centers all over the country have a tendency to restart our very own working circumstances from 8:30am so you’re able to 5:15pm active initial .

Should you have a need to visit our Customer Service Centres during this time, please make an appointment here for Life Insurance matters, or here for General Insurance matters.

In view of your own greater-ranging superior percentage alternatives available to the policyholders today, delight end up being informed that the percentage surfaces found at Higher East offices all over the country would-be closed permanently active to the initial

You’re encouraged to utilize the age-Hook up mind-solution portal to access your rules pointers otherwise do simple deals whenever. Log on to elizabeth-Hook in the

1. Premium Repaid Statement
2. Investment-Hook up Rules Annual Report
3. Investment-Connect Sustainability Statement

As part of business’s digital initiatives to enhance customers’ benefits and rates from the means to access rules information, next declaration only be accessible in the digital version through e-Connect:

1. Advanced Paid Statement
2. Investment-linked Rules Yearly Report
3. Investment-Link Durability Statement
4. Reversionary Extra Annual Report

Your eStatement is actually PDF (Portable File Document) structure and you can policyholder can access as much as the past five years statements through eConnect. Policyholder stop choosing actual (paper) duplicate of those statements.

According to research by the step to advertise elizabeth-fee and self-explanatory solution having policyholder, we have been very happy to inform that productive off , policyholders that happen to be a working elizabeth-Connect users, can posting its bank account count to have direct borrowing of coverage repayments through e-Hook up.

To minimize the new COVID-19 indication risk out-of dollars addressing, Head office and you will Branches across the country commission counters might prevent taking Dollars for premium money permanently effective .

As an element of organizations carried on digital effort to compliment customers’ comfort and you will speed away from access to plan information for the a safe trend, we have been very happy to up-date that productive from , policyholders having e-Hook membership usually immediately see choosing picked correspondences in electronic version (e-Correspondence) and stop searching papers backup ones correspondence through postal mail.

A message or Sms alerts would be delivered to policyholder whenever it received an age-Telecommunications. To view the fresh elizabeth-Telecommunications, just log in so you’re able to age-Link and click towards ‘My Document’ loss. For additional convenience, e-Communications will be found in age-Hook to two years to own policyholder’s easy site or normally be installed and you can cut with the personal computer/unit as Adobe PDF style.

As part of our very own step to compliment customer’s good sense to your the Money-Linked Plan, this guide brings information about it is possible to facts affecting the policy’s financing worthy of, and you may required tips to ensure the insurance coverage are sustainable up fully title of your own rules.

Participating Funds Improve A digital brand of Higher East Lives Malaysia Participating Loans Improve has grown to become found in age-Hook up getting policyholder’s site.

The fresh Performing Money (“Par Loans”) Update will bring an overview of the latest Level Finance Show for every financial season (ending with the 29 December) and some understanding to your future attitude of your own Par Loans. Which up-date is supposed to possess coverage engaging in the gains away from the company always in the way of reversionary bonuses, cash incentives or critical bonuses.

For much more details, excite login otherwise sign in so you can e-Link freelocaldates at > My personal Profile > Account & Condition > Performing Loans Posting to gain access to new Higher East Life Malaysia Participating Loans Improve.

Raise of Total and you can Permanent Disability (TPD) Maximum to RM10 million for every single lifestyle Within the continued perform to enhance the customers’ insurance positives, we’re happy to declare the TPD work with restrict would be increased to RM10,000,100 for every existence for everyone brand new plus in-push guidelines (excluding Category policies) energetic out-of .

Your concern into increase in TPD work with restriction, delight make reference to the latest Faqs (FAQ) to learn more.

To get the best out of your coverage and enable all of us to help you last finest, it is vital that you tell us of every change to help you a information.

2plete the form and gives help data. Reference Frequently asked questions (FAQ) to possess home elevators new support file needs.

2plete the shape and you can complete they via your broker otherwise because of the mail/email address to Support service or go to the nearest part

Please over the associated industries in the mode and make certain the trademark is carried out as per the Proposition Form and/or latest submitted trademark.Essential mention:

Elimination of Overall Existence Restriction for SmartMedic Xtra and you can SmartMedic Xtra 99 Very good news! Our company is pleased to mention that with immediate impact, all round Life Restriction might be eliminated on the scientific products listed below retrospectively.

Brand new eStatement is applicable in order to policy approved below Service, Class Multiple Advantages Insurance policies Design (GMBIS) and Bancassurance

Form of personal statistics changes/condition	Via Mode Distribution	Via On the internet